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Direct Line charged me less on the phone than online as it said I have been ‘sensible’


I have stumbled across a quirk in Direct Line’s motor insurance calculations that your particular readers maybe enthusiastic about. The other day I got a quotation for the insurer’s website for 608 every year to insure my new car. Whenever i arrived at purchase the insurance 2 or 3 days later, I phoned Direct Line as an alternative to buying it on the internet. I was staggered if it filled me with a quote of 499 C 109 less C for exactly the same vehicle and canopy. After i asked what could make up the discrepancy, the rep said hello was since i were being retirement fund information. I’d been considered “sensible” and entitled to less premium when i was now deemed to be at lower potential for developing a crash. This can be complete madness and particularly galling seeing that my partner just bought car insurance policy with Direct Line along at the price quoted on its website.

PC, by email

More evidence, if it were required, that insurers are bonkers. There we were recently contacted by another couple who insure the house with Direct Line. That they a joint policy. Howevere, if they put the policy in barely one among their names C however the wife, who was 1 . 5 years over her husband C the premium reduced by 60 per year.

Then came the really crazy bit. On further investigation, it emerged that whenever the husband changed his age merely by 1 day, it changed the premium quoted hugely. “If I entered 10/01/63 or 12/01/63 I got reasonably limited of 189. However, if I entered my age as 11/01/63 C the time between today C the premium was 254,” he wrote. Insane but true.

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