Enterprise won’t refund us spanning a car crash that wasn’t our fault
In July 2016 i personally rented a car or truck from Enterprise in France. During our holiday i was hit from behind as well as the other driver signed an announcement admitting he was answerable for the crash. When we returned your car Enterprise made us pay 850 (780), so it promised to go back after it had collected payment through the other driver’s insurer.
Last November Enterprise sent us instructions advising that people wouldn’t normally receive a refund simply because it we hadn’t had a response within the other motorist. We have now the name and info about the driver and attempt to contact him directly, but he told us we’d no to certainly send an email.
It have been more than a year because accident and we’re no nearer to getting our cash back. HH, Cambridge
The small print in car hire contracts sporting activities customer to blame for excess charges after any sort of accident until a third-party insurer stumps up. Should the latter refuses, the hirer takes the hit, which describes why it’s wise to go looking comparison websites for excess insurance before you travel. Don’t be tempted by hire companies’ excess health insurance policies, which are often expensive.
Enterprise says it refunds customers for damage this is simply not their fault once there are received payment with the third-party insurer. “In many cases this takes about 2 months to carry out,” says a spokesperson. “In this instance, although parties filled in an automobile accident statement using a ‘constat’ form, that is certainly supplied during the rental vehicle, not all necessary information was provided, which delayed the claim significantly.”
Enterprise accepts you could have waited an unreasonably very long time to the case to remain concluded in order that it has decided to refund you like a goodwill gesture: “We recognise the client acted in good faith and would like to apologise for your inconvenience they’ve experienced.”
