RAC facing refund costs over breakdown cover renewal letters
The RAC may be made to offer refunds to as many as A million breakdown recovery customers after its policy renewal letters still did not prominently display the prior year’s premium.
Under transparency regulations introduced a year ago via the Financial Conduct Authority (FCA), companies have got to clearly show the total amount the consumer paid the previous year alongside the renewal price.
The rules were travelling to make it clear to consumers what amount the value had risen. The letters also have to encourage the policyholder to shop around for a lower price.
Breakdown recovery clients are often enticed to sign up for that has a heavily discounted price while in the 1st year, only the start to see the premium shoot up C sometimes double C while in the second.
Consumers often complain how the first they knew for the renewal was whenever they discovered that the latest, a lot higher, premium ended up automatically debited for their card.