DAS C everything you say regarding legal expenses insurance
Two weeks ago we reported on the case of CE from Basingstoke, who has been unhappy with the way he previously been treated after claiming over a DAS legal expenses policy sold regarding his house insurance. We asked for other readers’ experiences of claiming on these policies, which promise arrive at your aid if you are involved in a legal dispute.
Thanks for all of those people who responded. Some wrote to praise the service and stated it had really helped all of them employment problems along with a consumer issue.
A greater number, however, described the way they felt the company had got challenging claim, or had prolonged the process, suggesting that this experience with our original letter writer hasn’t been uncommon.
JK was typical. He wrote: “I recently attemptedto take advantage of this service which we settled via our Nationwide household insurance. My claim associated with a 5,700 Sale of items Act dispute regarding a faulty motor vehicle purchase.
“The initial consultation was helpful but there was clearly a couple weeks of nothing, accompanied by an acknowledgement they were managing my case.
“I made an effort to ring the DAS legal representative as a way to progress my case, and they didn’t return my calls or emails. I provided these with background information but, again, no engagement. DAS then passed my claim to another firm and I a similar experience C a full absence of engagement, no discussion or advice. I had no option but to terminate their involvement and appoint my own solicitor, and I received a letter from DAS threatening me with costs and terminating our legal expenses cover.”
DAS stated it was prematurely to comment. Overall, it says it has many happy customers annually which believes its policies, which cost 25 a year, offer “excellent value”.
For us, the interesting thing about these policies is DAS makes solicitors taking its cases achieve this over a no-win, no-fee basis. It is a major caveat that more and more people should become aware of. We feel fewer people will be inclined to shop for these policies in the event the implications were created clear at the pos.