I became hit with charges in spite of zero-excess rental-car insurance

We recently hired a vehicle that we bought excess cover from iCarhireinsurance.com. It promised a zero-excess policy, in case I claimed I stumbled upon that this weren’t the truth is so. After having a minor collision, my rental company deducted the 1,000 excess plus time refunded 350. And so i claimed for 650. However, I only received 560.21 as iCarhireinsurance deducted 89.79, the sum the rental company had charged for diminished use. This really is in the fine print but not in a of FAQs or headline statements on the site.

So it may not be a whole lot zero excess as “almost zero excess”. Presumably, should the car have been under repair for more the cost to me would have been greater. I’m not impressed and thought other readers should know about this. BE, Barnstaple, Devon

Car hire firms are increasingly charging for decrease of use when there is a car accident C it is the loss of rental income even though the car is repaired. Took action today the right thing in buying excess cover.

Ernesto Suarez, founder of iCarhireinsurance.com, says: “I am very sorry to know about BE’s complaint. For loss-of-use charges to be justified, the rental company needs to has to be able to substantiate there weren’t any other cars purchased at enough time the damaged car was repaired, otherwise this kind of loss-of-use charge is nothing over the fine. We’re also reviewing our policy towards these types of charges and wish to have some good news for yourself soon.”

The company has now made a goodwill gesture of 100.