Saga insurance have ended me to look at a shower

I came house to find water coming over the kitchen ceiling and dripping away from the lights. I called Saga, my home insurer, which sent a critical plumber. He identified the leak as provided by beneath the bath, but was cannot jump on within his hour for the reason that bath panel was preventing access.

He not power on the lake overnight and returned the following day by having an apprentice. After having problems getting the bath panel off he forced it. As well as ruining the panel he was able to crack the bath’s top rim. He then fixed the leak, took an abundance of photos and declared the duty completed.

That is at April. Since that time Saga as well as its appointed agents, the AA’s claims handling service, have denied any responsibility for that 2,000 it may cost to fix my bathroom. They are saying I signed a disclaimer which indemnified the contractor against any damage caused. I have done sign one but assumed my insurance would be collecting marketplace. Is it possible to help? ER, Aberdeen

Saga told us that home emergency cover is really an add-on for its property insurance policies and is made available from its sister firm, the AA. In addition, it told us that, regardless of what needs been said for your requirements, the claim ought to be paid in its entirety. “The process ought to have been handled seamlessly between Saga as well as the AA, and we are trying out this matter when using the folks that managed ER,” it says.

The AA insists the correct processes were followed. However, as a result of extent from the difficulties for the bathtub, you’ll obtain full cost of the repairs like a gesture of goodwill.

You are, understandably, much happier.